Manage your online reputation and get more 5-star reviews. Master review generation, respond to feedback professionally, handle negative reviews, and build authentic patient testimonials.
Your online reputation directly impacts new patient acquisition. Patients research your practice on Google, Facebook, and review platforms before booking. In this channel, you'll learn how to systematically generate more reviews from satisfied patients, respond professionally to all feedback, handle negative reviews strategically, continuously monitor your online reputation, leverage patient testimonials for marketing, and excel on all major review platforms.
Systematically ask satisfied patients to leave reviews. Timing, messaging, and processes that work without being pushy.
Respond professionally to every review. How to handle compliments, address concerns, and keep responses authentic.
Deal with negative feedback professionally. Turning critics into advocates. Legal and ethical considerations.
Stay on top of what patients say. Monitor Google, Facebook, Yelp, and specialty dental review platforms in real time.
Collect and showcase video and written testimonials. Use social proof in marketing. Getting permission and releasing testimonials.
Master Google, Facebook, Yelp, Healthgrades, Zocdoc, and more. Optimize profiles and generate leads on each platform.
Email and text message templates for asking patients to leave reviews. Customize with your practice name and review links.
Download Free →Pre-written responses to common negative reviews. Professional, empathetic, and effective. Customize for your situation.
Download Free →Track your reviews across all platforms in one place. Average rating, new reviews, sentiment analysis, and alerts.
Use Tool →Complete checklist of review platforms for dentists. Links, optimization tips, and action items for each platform.
Download Free →HIPAA-compliant permission form for collecting video and written testimonials from patients.
Download Free →Generate QR codes linking to your review pages. Print and place in your office for easy review requests.
Use Tool →Complete this structured path to master reputation management. Takes 4-6 weeks if you do one module per week.
Understand how online reputation impacts patient acquisition. Why reviews matter and how they influence decisions.
⏱️ 2 hours | 📚 All Basic members get access
Systematic review generation. Timing, messaging, and processes for getting more 5-star reviews from satisfied patients.
⏱️ 3 hours | 📚 All Basic members get access
Respond professionally to all feedback. Positive responses that delight patients and negative responses that salvage relationships.
⏱️ 3 hours | 📚 All Basic members get access
Manage negative feedback strategically. When to respond, what to say, and when to escalate. Legal considerations.
⏱️ 2.5 hours | 📚 All Basic members get access
Monitor your reputation 24/7. Collect video testimonials and use them in marketing. Compliance and permissions.
⏱️ 4 hours | 📚 All Basic members get access
Optimize Google, Facebook, Healthgrades, ZocDoc, and more. Platform-specific strategies for each review site.
⏱️ 2 hours | 📚 All Basic members get access
✓ Complete all 6 modules to earn your DMS Reputation Certification
Learn from practice owners managing their reputation. Join the #reputation-reviews channel in the community.
Last week in #reputation-reviews
35 responses with strategies for identifying and dealing with fraudulent reviews legally and ethically.
This month in #reputation-reviews
Discussion of timing, messaging, and automation that works while keeping patient experience positive.
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Insights on average review counts, rating thresholds, and competitive benchmarks by location and practice size.
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